Question 1

What is reverse cycle air conditioning?

Accepted Answer

Reverse cycle means that the air conditioning system can both provide both cooling and heating to your home. It’s a very efficient and economical way of heating and cooling.

Question 2

What is an inverter?

Accepted Answer

Inverter air conditioners use a variable frequency output to control the speed of the compressor. The compressor is then able to ramp up and down to meet the cooling or heating load. When the cooling or heating demand is met the compressor will slow down, in return reducing running costs.
Inverter air conditioners reach the desired room conditions faster, and then constantly adjust to maintain the desired set point. Inverter air conditioners are more economical to operate and quieter to run than fixed speed units but need to be correctly sized.
All Pioneer Air conditioners come equipped with inverter technology.

Question 3

What size air conditioner do I need?

Accepted Answer

The correct sized unit for a room is not only decided by room area, but also many other factors. For accuracy a heat load calculation should be performed by a qualified professional. A heat load calculation comprises of many factors such as size of area, size of windows, roof type, building material, whether there is insulation, external shading, or internal shading etc. Incorrect sizing will lead to temperature control issues.

Question 4

What is MEPS?

Accepted Answer

MEPS stand for Minimum Energy Performance Standards introduced by the Australian government. All systems sold by an Airconditioning manufacture must meet MEPS requirements. This energy rating is mandatory.

Question 5

What warranty do Pioneer systems have and do you offer refunds?

Accepted Answer

All Pioneer series models come with a warranty period of 5 years on parts and labour for residential application.
Please note that proof of purchase is required for warranty claims.

Commercial application warranty is varied and will be addressed at time of quotation.

We do not offer refunds, however if you have a problem with your unit rest assured you are covered under your warranty period.

Question 6

How often should I clean my air filters?

Accepted Answer

The timing between filter cleans can vary depending on how often you use your air conditioner, but it is recommended every two to four weeks with regular use.
If it has been a year or more since your air conditioner was installed, consider getting it serviced by an air conditioning professional. Not only will the system run more efficiently, cooling your home better, but it will also extend the life of your system.

Question 7

How do I use my WIFI?

Accepted Answer

Attached is the WIFI instructions for our HPR series (high wall)

Attached is the WIFI instructions for our VPC series (ducted)

Question 8

What is the difference between HEAT mode and AUTO mode on my air conditioner?

Accepted Answer

In HEAT mode the indoor unit purely operates in heating mode and will blow warm air into the room until the set temperature is reached.  In AUTO mode the unit will run on HEAT or COOL depending on the room and set temperatures.

Question 9

What are the signs that my air conditioner needs servicing?

Accepted Answer

Whether you have a ducted or a split system unit, regular maintenance of your home’s air conditioning system will help improve its performance and extend its life span. To ensure your system is operating with maximum efficiency, it is recommended to clean your unit as instructed by the manufacturer and have it serviced regularly.

The most important thing you can do to get the most out of your air conditioner is clean the filters regularly. Cleaning the dust and fluff out of the filters not only allows the air to flow freely through the air conditioner without having it labour and work harder to do its job, but it ensures the air produced is cleaner and healthier for your family.

Some signs that your air con needs a service
Indoor Unit
Dust appears on the louvres or ceiling vents
Air Con not performing as well as it used to in hot weather
Not blowing enough air
Producing a whistling noise
An odour may be present
Outdoor Unit
Not working as well as it used to in hot weather
Defrosting more frequently in cold weather

Contact our office to book your annual maintenance today!
Phone: 02 9603 6033

Question 10

HELP! I have an error message!

Accepted Answer

If you have an error message, first try resetting your air conditioning at the mains for 15 minutes. Your systems might reset itself. If your message is still showing, please call our office on 02 9603 6033

Question 11

Does Pioneer have a shipping policy?

Accepted Answer

Yes! Pioneer will price your shipping at the time of your order via the most economical route.  
You can choose to upgrade to express if needed.

All regular shipments are sent via Australia Post and are tracked. Customer tracking details will be emailed once shipment is booked.

Bulk orders are usually sent via TNT freight company.

Call Today: (02) 9603 6033

Frequently asked questions